ALPIDE ERP - PRIVACY POLICY

Alpide Technologies LLC (“Alpide,” “we,” “us,” or “our”) provides a cloud-based ERP platform and related business software services. This Privacy Policy explains how Alpide collects, uses, discloses, and protects personal information in connection with our websites, applications, and services (“Services”).

1. Scope

This Policy applies to website visitors, prospective customers, customers, users of customer accounts, and other individuals whose personal information Alpide processes in connection with the Services. Alpide operates in the United States, India, and the United Arab Emirates and may serve customers in other countries.

When a customer uses Alpide ERP to process information about its employees, customers, suppliers, or other individuals, Alpide may process that information on the customer's behalf. The customer remains responsible for determining the purposes of that processing and for meeting its own applicable privacy obligations.

2. Information We Collect

2.1 Information You Provide

• Name, business email address, telephone number, job title, company name, and business contact information.
• Account and authentication information.
• Billing, subscription, transaction, and payment-related information.
• Information provided during demonstrations, implementation, support, or other communications.
• Information entered into or uploaded to Alpide ERP, including customer records, orders, inventory, purchasing, sales, manufacturing, workforce, financial, and operational information.

2.2 Technical and Usage Information

We may collect IP address, browser and device information, operating system, access times, log information, pages or features used, and other technical information needed to operate, secure, troubleshoot, and improve the Services.

2.3 Cookies and Similar Technologies

We may use cookies and similar technologies for essential functionality, security, preferences, analytics, and, where applicable, marketing. You may manage available cookie choices through our consent tools and your browser settings.

3. How We Use Information

• Provide, operate, maintain, secure, and improve the Services.
• Create and administer accounts and subscriptions.
• Process payments and manage billing.
• Provide implementation, customer support, and technical assistance.
• Send service-related communications and updates.
• Send marketing communications where permitted by applicable law.
• Monitor performance, troubleshoot issues, prevent fraud, and protect our systems.
• Develop and improve products using aggregated or de-identified information.
• Comply with applicable legal obligations and enforce our agreements.

4. Customer Data

Customers retain ownership of the business information they submit to Alpide ERP (“Customer Data”). Alpide receives the limited rights necessary to host, store, process, transmit, secure, support, and operate the Services.

Alpide does not sell Customer Data.

Alpide will not use identifiable Customer Data to train general-purpose AI models unless the customer expressly authorizes such use in writing or a separate written agreement provides otherwise.

5. How We Share Information

• Service providers and subprocessors that support hosting, infrastructure, payment processing, communications, analytics, security, or customer support.
• Professional advisers, auditors, insurers, and legal or financial service providers where appropriate.
• Government authorities or other parties when required by applicable law or valid legal process.
• A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of relevant assets.
• Other parties when directed or authorized by the customer or individual, as applicable.

Alpide does not sell personal information.

6. International Operations

Alpide operates in the United States, India, and the United Arab Emirates. Information may be processed or stored in countries where Alpide or its service providers operate. Alpide takes reasonable steps to handle personal information in accordance with applicable privacy and data-protection requirements.

7. Data Security

Alpide uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill contractual and business purposes, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate records.

Customer Data is handled according to the applicable customer agreement and Alpide's operational retention practices. Following termination, customers may request export of their Customer Data subject to the applicable agreement and reasonable technical limitations.

9. Privacy Requests

Depending on the laws that apply to you, you may have rights concerning access, correction, deletion, portability, objection, or other choices regarding your personal information. Alpide will respond to applicable requests in accordance with the laws that apply to the relevant individual and processing activity.

To submit a privacy request or question, contact: hr@alpide.com.

10. Children's Privacy

The Services are intended for business use and are not directed to children under 18. Alpide does not knowingly collect personal information from children through the Services without appropriate authorization.

11. Third-Party Services and Links

The Services may integrate with or link to third-party services. Those services may have their own terms and privacy practices. Alpide is not responsible for privacy practices outside Alpide's control.

12. Changes to This Policy

Alpide may update this Policy from time to time. Material changes may be communicated through the Services, our website, direct notice, or other reasonable means. The updated Policy will state its effective date.

13. Contact Us

Alpide Technologies LLC

Privacy and general inquiries: hr@alpide.com